PRIVACY POLICY
ai sensi degli artt. 13 e 14 del Regolamento (UE) 2016/679 (GDPR)
This Privacy Policy explains how Dalle Nostre Mani SNC collects, uses, and protects your personal data in accordance with the General Data Protection Regulation (GDPR) and Italian data protection law.
1. Data Controller
Dalle Nostre Mani SNC Via dei Cipressi 4, 50054 Fucecchio (FI), Italy P.IVA: IT05896190484 Email: info@dallenostremani.it Phone: +39 041 823 4694 |
2. Data We Collect, Purposes, and Legal Bases
We collect and process your personal data for the following purposes:
Data Collected | Purpose | Legal Basis |
Name, email, phone, country, booking details, number of participants | Processing bookings, sending confirmations, providing our services | Contract performance - Art. 6(1)(b) |
Food allergies, intolerances, dietary restrictions | Ensuring your safety during our cooking experiences | Explicit consent - Art. 9(2)(a) |
Billing address, payment records | Processing payments, issuing invoices, tax compliance | Contract / Legal obligation - Art. 6(1)(b)/(c) |
Email address | Sending marketing emails and newsletters | Consent - Art. 6(1)(a) |
IP address, browser type, pages visited, device info | Website analytics and improvement (via cookies) | Consent - Art. 6(1)(a) |
We collect data directly from you or receive it from third-party booking platforms including Viator, FareHarbour, GetYourGuide, Airbnb Experiences, and other OTAs through which our services may be offered.
3. Data Sharing
We may share your data with:
- Booking platforms: Viator, FareHarbour, GetYourGuide, Airbnb Experiences, and other OTAs
- Service providers: Payment processors, email services, website hosting, analytics providers
- Authorities: Tax authorities and regulators when required by law
4. International Transfers
Some service providers may transfer data outside the EEA. These transfers are protected by EU-US Data Privacy Framework certification, Standard Contractual Clauses (SCCs), or adequacy decisions.
5. Data Retention
We retain your data for:
- Booking and tax records: 10 years (Italian tax law)
- Marketing contacts: Until you unsubscribe
- Dietary/allergy information: Deleted within 30 days after your experience
- Analytics data: 26 months
6. Your Rights
Under GDPR, you have the right to:
- Access your personal data
- Rectify inaccurate data
- Request erasure of your data
- Restrict or object to processing
- Data portability
- Withdraw consent at any time
To exercise your rights, contact us at info@dallenostremani.it. We will respond within 30 days.
7. Cookies
Our website uses cookies. Non-essential cookies require your consent. You can manage preferences via our cookie banner or your browser settings. See our Cookie Policy for details.
8. Complaints
You have the right to lodge a complaint with the Italian Data Protection Authority:
Garante per la protezione dei dati personali Piazza Venezia, 11 - 00187 Roma www.garanteprivacy.it | protocollo@gpdp.it |
9. Policy Updates
We may update this policy to reflect changes in our practices or legal requirements. Changes will be posted on this page with an updated date.
This Privacy Policy complies with Regulation (EU) 2016/679 (GDPR) and Italian data protection law.